Dream Collection Shop Return and Refund Policy

At Dream Collection Shop, customer satisfaction is our top priority. Therefore, we have set the rules and regulations to improve your shopping experience and avoid hassles. 

This policy only applies to purchases made on our website. If a purchase is made on a different medium, such as Facebook, Instagram, or other stores, please contact their inbox directly for assistance.

Below is our detailed Return and Refund Policy for website purchases:

Return Policy

We accept returns for eligible products under the following conditions:

1. Timeframe:

• Returns must be initiated within 7 working days from the date of delivery.

2. Eligible Products:

• Products with visual damage or manufacturing defects upon delivery.

3. Non-Eligible Products:

• Products showing extreme usage marks or damages caused by improper handling after delivery.

Note: Ensure the product is in its original packaging and condition when returning.

Pro Tips: Always do a video when unboxing our product to ensure a secure refund. 

Refund Process

If your return request meets the conditions above, you must submit a refund form. 

1. Form Fill-up:

• Go to the ‘Refund Form’ on this page below and fill out the form with the following information:

• Product Name

• Customer ID

• Date of Purchase

• Reason for Return

2. Refund Process:

• Once the returned product is received and inspected, we will initiate the refund directly to your account.

• The refund process typically takes 5–7 working days after approval.

Thank you for shopping with Dream Collection Shop!